If you made a crypto payment through our vendor partner ZeroHash, they have created a portal to allow investors to withdraw their assets from failed transactions. And, you can recover your funds via this portal, by following these steps:
Step 1: Visit republic.customers.zerohash.com and enter your email address associated with your Republic account and click "Send Login Email."
Step 2: Check your inbox for a magic link we just sent you. Clicking on it will bring you right to our portal!
Step 3: Choose the ID type you used during onboarding to Republic (if you're US based, this is likely your SSN, if not based in the US, this is likely 'Non-US Other') then input the corresponding number for that ID.
Step 4: Once you're in, you'll be all set to withdraw your funds to your preferred return address.
