If your investment commitment is canceled, you will receive a full refund to your original payment method. The details of your refund will depend on the payment method used when you created your investment commitment.
Credit card, debit card, and bank transfer refunds
If you have paid by ACH or credit/ debit card, your refund will be automatically initiated. These refunds can take up to 10 business days depending on your payment method among other factors. If you still don’t see a refund after that time, please let us know.
Refunds to expired or canceled cards are typically handled by your card issuer and, in most cases, credited to a replacement card. If no replacement exists, the card issuer typically delivers the refund to you using an alternate method (e.g., check or bank account deposit). We suggest you work with your bank to locate the funds.
If you have closed the bank account used to create your investment commitment, please let us know as the refund will be initiated automatically but the refund may fail and we may have to route the funds to an updated account.
Wire refunds
If you have paid by wire transfer and are expecting a refund, you will be asked to fill out a wire refund form that outlines the banking information required to initiate your refund. If you have not received a wire refund form, please reach out to us and request one.
Crypto refunds
If you have paid using crypto as a payment method via ZeroHash and are expecting a refund, please reach out to us directly or read this article for more information.