Withdrawing from your cryptocurrency balance on INX ONE

Cryptocurrency can be withdrawn from your cryptocurrency balance on your INX.One account and sent to a receiving wallet.

The receiving wallet must be on the same blockchain as the currency being withdrawn. For example, you cannot send LTC to an ETH wallet. Please ensure that your external wallet supports the cryptocurrency you are looking to withdraw as these transactions are final and cannot be reversed.

To withdraw cryptocurrency from your account, follow these steps:

Navigate to ‘Settings’ → ‘Security’ to enable Two Factor Authentication (2FA).

Navigate to ‘My Portfolio’.

Click on the ‘Withdraw’ button beside the relevant cryptocurrency that you are looking to withdraw.

This will open the Withdraw sidebar where you are required to enter the receiving wallet address that you are sending the cryptocurrency to and the amount you wish to withdraw.

Notes:

Additional security checks through Two Factor Authentication are required before withdrawals are complete. You may be required to approve this withdrawal through an email that is sent to your INX registered email address.

During the approval process of a withdrawal, there may be a difference between the amounts shown under the Available Balance and Balance columns.

The status of a cryptocurrency withdrawal transaction can be monitored on a blockchain explorer.

Please note that transfers sent to/from the wrong network cannot be recovered and may be lost permanently. Please make sure that you use the correct network.